Pension System Engineer

12 сентября 2026 г.

Гибрид

Middle

Croydon

Описание

The Pension Protection Fund seeks a Pension Systems Engineer to support, develop and enhance its pension administration platforms. The role involves close collaboration with operational teams, IT colleagues and external software providers to deliver system improvements and ensure stable, compliant services. It is a hybrid position based in Croydon.

Обязанности

Support effective operation, development and enhancement of pension administration systems and member services applications
Collaborate with operational teams, IT colleagues and external providers to understand challenges, triage issues and deliver system enhancements
Analyse business requirements and translate them into system solutions, supporting configuration, testing and implementation of changes
Support system releases, manage environment controls and maintain system stability while keeping stakeholders informed
Identify opportunities to improve processes, increase automation and enhance customer experience

Требования

Experience working in pension administration, customer services or contact centre environments
Ability to configure pension administration software or other business applications
Strong stakeholder management skills, able to influence and challenge across audiences
Excellent analytical and organisational abilities, managing multiple priorities in a fast‑paced setting
Proficiency with Microsoft Office and process‑mapping techniques
Experience analysing, documenting and improving processes and articulating business requirements

Условия

Hybrid work: office presence combined with remote days
Full‑time permanent role with competitive salary and civil service pension
Inclusive, disability‑confident employer with strong diversity focus

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